Terms of Service
Security First
Your data protection and privacy are our top priorities.
Fair Usage
Clear and transparent terms for all our services.
Compliance
Meeting global standards and regulations.
1. Service Overview
CloudDatzen ("we," "our," or "us") provides a comprehensive cloud management platform that includes:
Currently Available Services:
- Datzen (PaaS) - Application deployment and management platform
Coming Soon Services:
The following services are under development and will be subject to additional terms upon launch:
- Dbtzen (DBaaS) - Database management services
- Dctzen (CMaaS) - Multi-cloud infrastructure management
- AIzen - AI application development platform
- SecureZen - Integrated security services
- AIoTzen - AI-powered IoT platform
- PayZen - Global payment gateway services
2. Account Terms
By creating an account, you agree to:
- Provide accurate and complete information
- Maintain the security of your account credentials
- Accept responsibility for all activities under your account
- Comply with all applicable laws and regulations
3. Service Usage
Users must adhere to the following usage guidelines:
- Use services for lawful purposes only
- Respect resource limits and fair usage policies
- Not attempt to circumvent service limitations
- Maintain appropriate security measures
4. Data Processing
CloudDatzen's data handling practices include:
- Processing data in accordance with GDPR and other applicable regulations
- Implementing industry-standard security measures
- Regular security audits and updates
- Transparent data processing documentation
5. Service Level Agreement
We commit to:
- 24/7 technical support
- Regular maintenance windows with advance notice
- Compensation for service interruptions as per our SLA
6. Modifications to Service
CloudDatzen reserves the right to:
- Modify or discontinue services with reasonable notice
- Update pricing with 30 days advance notice
- Add, modify, or remove features
- Change service providers or infrastructure
7. Payment Terms
The following terms apply to all financial transactions on CloudDatzen:
- All prices are in USD unless otherwise specified
- Payments are processed securely through our authorized payment partners
- Subscription fees are billed in advance on a monthly or annual basis
- Usage-based services are billed in arrears based on actual consumption
8. Refund Policy
Our refund policy includes the following provisions:
- Subscription Services: Pro-rated refunds are available within the first 14 days of service initiation
- Usage-Based Services: Charges are based on actual usage and are non-refundable
- Service Credits: Service interruptions may be eligible for service credits as per our SLA
Refund Exclusions:
- Setup or implementation fees
- Custom development work
- Third-party service integrations
- Services consumed or delivered
To request a refund, contact us at [email protected] with your account details and reason for the refund request.
9. Beta Services
For services marked as "Coming Soon" or "Beta":
- May be offered at special introductory pricing
- Service levels and features may change before final release
- Separate terms and conditions will apply upon official launch
- Early access users may receive priority support and special benefits
For questions about these terms or other inquiries, please contact us at [email protected]
For technical support: [email protected]